Business Process Transformation – Designing and Managing the Process Revolution

This workshop will look at the organisational implications of changing to a Process-driven and Customer-centric approach

• What does BPM do to an organisation?
• Why is the reality of change the most problematic of all BPM issues?
• Do we shy away from political issues – or face up to reality?
• Who and What is the Business Change Professional? Why is their Role so Critical?
• Implementation is all; the rest is theory!

Emphasis is on the design of organisational processes in which the client’s requirements are a major factor in shaping both the process and the business structures required to deliver quality of product and service to the client, profit and market share to the organisation.

We introduce the 8 Omega BPT Framework, designed to be tailored by business change professionals to deliver methodologies structured to meet the needs of their organisations seeking radical change. Whereas business analysis is deployed tactically, predominantly organised to operate within functions, BPT takes a strategic perspective of the organisation with the emphasis on restructuring end-to-end processes and reflecting customer requirements.

The Business Process Transformation Masterclass is Intended to Benefit

• Those newly appointed to the process review role seeking a comprehensive initial view of the BPT approach to change
• Practising process analysts seeking to structure their approach to process design, taking the end-to-end/ cross-functional vision of business as their focus
• Experienced Business Analysts and other change professionals who seek to introduce end-to-end, customer-centric process operations to their organisation
• Leaders of the business analysis/ BPT role and function, seeking a project-based structure to underpin their delivery of effective change
• Project Managers who seek to incorporate business process transformation perspectives into their change portfolio
• Business Managers and Executives working within an increasingly process-centric environment who need to understand, implement and manage process change

Delegates will Learn How to

BPT Masterclass Two-day Structure

1. Introduction to the BPT Masterclass

• Why Business Process Transformation?
• Creating Agile Organisations
• Look at the business “thru’ the customers eyes”
• BPT Masterclass Objectives
• BPT and Achieve Sustainable Change
• The Five Fundamental Truths of BPT
• BPT ‘s Role in the Globalisation context
• BPT Self Assessment – How About You?
• Rate your organizations performance in BPT
• The Accelerating Drivers of Process Change
• The Inevitability of Globalization?
• What is BPT?
• Definitions: Business Process, Enterprise Business Process
• End-to-End Processes: It’s All About Performance
• The BPT change … to a Strategy-Driven, Integrated Approach
• Specific Objectives: BPT is … Vision & Action
• The Challenge - it’s never the way you thought it was…
• Process Analysis Reality - Evaluating The Value Of The Output
• Overturning Traditional Mindsets and Structures

2. “Frameworks for Change” & “The Secrets of 8 Omega Success”

• Obstacles to Linking Enterprise Business Processes to Corporate Strategic Objectives
• Integrating Strategic, Tactical & Operational Dimensions
• The Challenge of Function vs. Process
• Functional Organisation & Workflows – the Parallel with Enterprise Project Transformation
• Frameworks for Process
• BPTG Maturity Matrix – A measure of Competence
• Maturity Matrix Assessment
• BPTG Maturity Matrix – Measuring Current Competence
• The 8 Omega Business Process Transformation Framework
• A Framework is Not A Methodology

3. BPT Project Methodology: An Eight Stage, Two Strand Generic Approach

• Core Skills of Process Analysis & Design
• Change is the Reality of Change
• The Eight Stage, Two Strand Generic BPT Project Methodology

Generic Stage One - Defining & Shaping the Process Project

• 10 Elements that help Achieve the First Point of Consensus

Generic Stage Two - Toolkit: Data Gathering for Process Modelling and Analysis

• Role of the Workshop in Process Analysis & Design
• Types of Process Workshops
• Customer Surveys and Questionnaires
• Interviewing for Process Data Gathering

Generic Stage Three - Organisation & Process Mapping Techniques

• Why Bother Mapping the Processes?
• Benefits of Using a Process Modelling Tool
• Choosing the Right Models
• Enterprise Modelling Viewpoints
• The Map is not the Territory…
• Selecting The Appropriate Tools

Generic Stage Four – Techniques of Process Examination and Analysis

• Populating the 8W E&A Toolkit: Selecting Appropriate Examination & Analysis Techniques
• Common Problem Categories Revealed in Process Analysis
• How customers see us now
• Visualization of Complex Organisational Processes
• End Game: Visualization Excellence
• The Process as a System
• Visualizing Network Data
• Visualisation: Thru the Customers Eyes
• Blending Analytical and Creative Thinking ..... key to Business Process Redesign
• Analytical and Creative Thinking – Overview of Key Techniques
• Problem Analysis ...The Chain of Cause and Effect

Generic Stage Five – Process Re-design, Requirements Definition & Related Issues

• Making the Transition from Discovery and Analysis … into Design and Validation
• Making the Transition … a Three Stage Process
• What are they and Why Do We Need Requirements?
• Choosing the Right Solution... Solution Evaluation Criteria
• Basis of the Testing & Evaluation process
• Highlight the Core Principles … of Design & Development
• Which are the critical processes and how do we prioritise them?
• Define Process Types
• Processes Reflecting Business Strategy
• Business Rules - gatekeeper between procedure and process
• Process .v. Procedure - Where does process end and procedure begin?
• Enterprise Redesign - Vision to Reality
• Empowerment … and the Issues of Authority, Responsibility and Accountability
• Designing & Measuring Business Process Service Quality
• Designing Service Quality into the Business Process
• Measuring Service Quality: Quality Assurance and Interactive Factors

Generic Stage Six – Implementation of Process Change

• Crucial Elements in Implementation
• Approaches to Implementation
• Process for Change Implementation Programme Overview
• Change Culture Markers
• Approaches to Implementation
• ‘Process for Change’ Implementation Programme Overview
• The Journey to a Fit, Fast & Flexible Customer Service
• Structure of the ‘Process for Change’ Team Approach
• Change Process Structure and Programme Integration

Generic Stage Seven – Measurement of Work Content and Setting Process Standards

• Overview of the need to “Measure and Display”
• Role of performance measurement in creating and managing end-to-end processes
• Role of measurement in identifying ineffective time
• The Metric, the Measure, the Indicator - Attributes and Characteristics
• Business Performance Reporting – Outputs and Activities
• Key Business Objectives and Process KPIs … Measures of Improvement
• Enterprise Processes Hardwired to Performance Measurement Systems

Generic Stage Eight - Monitoring and Maintenance of Process Effectiveness

• Purpose in Monitoring and Maintenance of Process Change
• Mechanisms of Monitoring and Maintenance
• Process-change context of Monitoring and Maintenance
• Criteria of Performance Success
• Characteristics and Results of Drift

Generic Enabler 1: - People and Politics in the Process

• People and Politics … are at the core of all that is BPT
• Power Source & Methods of Influence
• What Power and Influence Networks Tell You
• Developing Power and Influence Networks
• Need for Visible and Tangible Commitment… from the Top of the Organisation
• Process Transformation Governance Structure
• Determining Who has a Personal Stake in Change
• Roles of Process Owner, Change Sponsor and Stakeholder
• Process Transformation Sponsorship
• Evaluating Sponsor Effectiveness
• Stakeholder Characteristics
• Identifying and Analysing the Stakeholders
• Do We “Train” Sponsors and Stakeholders to be “Role” Effective?

Generic Enabler 2 - Presentation & Communication: Selling Process Change

• Selling Change …… a Stage of its Own?
• Overcoming the Discomfort of Introducing BPT
• Selling Process Change: Selective = Effective
• Plan Communications Based Upon Audience Segmentation
• Be Honest and Upfront about the Background Messages to Change
• Gaining Support for Process Change
• The Use of Workshops
• Walkthroughs and Reviews
• Achieving Consensus
• Storyboarding
• Communication through Process Project Review
• Presenting Project Proposals for Change – Written Formats
• Presenting Proposals for Change – Formal Oral Presentation to Client and Staff.
• The Process Transformation Summary
  
  

4. Global BPT – Challenges and Issues

• Taking a Consistent, Common Sense Approach to BPT
• Summary: Principles of Process Transformation
• Back To Reality - A Personal Action Plan for making BPT Happen

5. Delivering Strategic Change: the Role of the Business Change Professional

• The Skills of Making Business Change Happen
• Change Professionals – where are they?
• The Key Roles of the Change Professional
• Intrapreneurship: A Key Future Competence?
• Intrapreneurship in Private and Public Sector Organisations
• Overview the need and nature of professional competence
• Means of appraising competence levels
• Business Change Professionals & their “Fit” in the Management Competency Model
• Business Analysis Capability Assessment Tool
• The Advanced Professional Qualifications for Business Change Professionals
• Qualification: Methods of Attainment
• In Overview: the stages of the overall qualification process
• The Certification Process
• CPD - Continuing Professional Development for Business Change Professionals
• Performance Management and Professional Development: An Integrated Approach